Handoff Queue

Demo dataset · morning shift, Mon 1 Sep 2026
10:14:24 SGT
Nobody has picked up 4 1 urgent
Being handled 3 by 3 people
Slow to pick up 2 Target: picked up within 60 seconds
Done this shift 1 in this list
Click a row to open the handoff
Handoff What it is about Desk Status Who has it Waiting
Waiting time turns red when nobody has picked the call up, and amber when the caller has come back to us.